We are committed to preparing associates for success at every stage — from
emerging leaders to senior executives. Our leadership development programs are
designed to strengthen performance and build critical skills across all levels
of the organization. These initiatives include both in-house and third-party
learning opportunities tailored to frontline supervisors, mid-level leaders and
executive team members.
In 2024, associates completed more than 95,000 hours of training — a reflection
of our continued investment in cultivating a capable, future-ready workforce.
Associates also have 24/7 access to a robust e-learning platform that offers
professional development courses, certification prep and skill-building
resources. Specialized technical training helps eligible associates stay at the
forefront of their fields and deliver exceptional service to our customers.
We also strongly support continued education through our long-standing tuition
reimbursement program, which has provided nearly $5 million in benefits to
associates since 2001. Many participants have earned certificates in areas such
as network programming, data analysis and network administration and
security—often leading to higher-level roles within the company. Others have
leveraged this benefit to pursue associate’s, bachelor’s and master’s degrees,
further advancing their careers and contributions.
Recognizing and celebrating success is another key part of our culture. Our internal
recognition program encourages associates to acknowledge peers across the
organization for outstanding performance, collaboration and contributions —
fostering a strong sense of appreciation and shared achievement.