PHOENIX--(BUSINESS WIRE)--
Cable ONE recently received J.D. Power’s highest accolade – the number
one spot in the 2018 residential internet service provider satisfaction
study for the western region of the United States.
The J.D. Power study measures customer satisfaction across five factors -network performance and reliability; cost of service; billing;
communication; and customer service.
Among the 12 internet companies studied, Cable ONE achieved the highest
numerical score for overall customer satisfaction, as well as the
highest scores in three of the five study factors – billing,
communication and customer service. With a score of 722 on a 1,000 point
scale, Cable ONE outperformed all competitors across the western region.
J.D. Power’s western region designation includes Cable ONE markets in
the following states: Washington, Oregon, Idaho, Arizona, New Mexico,
North Dakota, South Dakota, Nebraska, Kansas, Minnesota, and Iowa.
“We are honored to receive this top internet service ranking from J.D.
Power,” said Cable ONE President and CEO Julie Laulis. “Our focus is on
creating exceptional customer experiences that set us far apart from our
competition and our associates work tirelessly to make that happen.”
In addition to offering speeds up to 1 Gig to residential customers in
markets across its footprint, Cable ONE launched WiFi One, a guaranteed
Wi-Fi solution that provides residential customers with enhanced WiFi
signal strength and extends and improves the WiFi signal throughout
their home.
“We strive to make the lives of our customers easier by offering
products and services that provide them with the freedom, flexibility,
and seamless connectivity they desire,” Laulis said. “We know our
customers have a choice and we want to thank them for choosing Cable
ONE.”
About Cable ONE
Cable ONE (NYSE: CABO) is among the 10 largest cable companies in the
United States and a leading broadband communications provider. Serving
residential and business customers in 21 states, Cable ONE provides
consumers with a wide array of communications and entertainment
services, including high-speed internet and advanced Wi-Fi solutions,
cable television and phone service. Cable ONE Business provides scalable
and cost-effective products for businesses ranging in size from small to
mid-market, in addition to enterprise, wholesale and carrier customers.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181031005045/en/
Trish Niemann
Cable ONE Corporate Communications Director
602.364.6372
patricia.niemann@cableone.biz
Source: Cable ONE